Shipping Policies

Shipping Policy

Kidmat e Khalq, we are dedicated to delivering your natural supplements efficiently and safely. We understand that getting your products to you in a timely manner is important, and we strive to make our shipping process as smooth as possible.

1. Order Processing Time

  • All orders are processed within Few business days (e.g., 1-3 business days) after receiving your order confirmation email.

  • Orders are not shipped or delivered on weekends or holidays.

  • You will receive another notification when your order has shipped, which will include tracking information.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

  • International Shipping Disclaimer: International orders may be subject to customs duties, taxes, and fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office before placing an order to understand potential charges.

4. Shipping Confirmation & Order Tracking

  • Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

  • You can track the status of your order by visiting [Link to your tracking page on Shopify, e.g., yourstore.com/apps/tracking] or directly on the carrier's website.

5. Customs, Duties, and Taxes

Khidmat e Khalq

 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

6. Damages

  • Khidmat e Khalq is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim. We can also assist you by providing necessary documentation.

7. Missing or Lost Packages

  • If your tracking information shows that your package was delivered, but you have not received it, please check around your property and with neighbors.

  • If you still cannot locate your package, please contact the shipping carrier directly to open an investigation.

  • After contacting the carrier, please reach out to us at alkhidmatherbalstore@gmail.com

    within [Number, e.g., 7] days of the reported delivery date, and we will do our best to assist you.

8. Incorrect Shipping Addresses

  • It is the responsibility of the customer to ensure the shipping address is entered correctly. Please double-check your address before confirming your order.

  • If a package is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for the redelivery costs. We will contact you to arrange for reshipment and collect any additional fees.